Negative feedback is hard to deal with. Some remarks strike a tender spot, and we hear the criticism so loudly it drowns out more moderate—or even positive—responses. Other remarks contradict our reality, so we build bulwarks, dismissing comments as vindictive, erroneous, or an outlier.
So no matter how unpleasant the message, it's important to remember that all feedback is just information. What matters is how we evaluate it and what we do next.